Shipping policy
Shipping Policy
Shipping Locations
We currently ship only within Australia. For local delivery in the Greater Shepparton area, we offer same-day service.
Shipping Rates
- Standard Shipping (Australia-wide): Flat rate of $15, with an estimated delivery time of 2-5 business days.
- Express Shipping (Australia-wide): Flat rate of $20, with an estimated delivery time of 1-2 business days.
- Local Delivery (Greater Shepparton Area): Same-day delivery is available. Free delivery is offered on orders over $50.
Carriers
- Greater Shepparton Area: Towndrop for same-day local deliveries.
- Australia-wide: AusPost for both standard and express deliveries.
Order Tracking
Tracking is available for all orders except local deliveries within the Greater Shepparton area.
Lost, Delayed, or Damaged Packages
- Lost Packages: If your package is lost, we will provide a brand new replacement item at no additional cost.
- Delayed Packages: We do not offer compensation for delayed deliveries.
- Damaged Packages: If your package arrives damaged, we may offer credit or a replacement item. Customers are required to return the damaged item before a replacement is processed.