Shipping policy

Shipping Policy

Shipping Locations

We currently ship only within Australia. For local delivery in the Greater Shepparton area, we offer same-day service.

Shipping Rates

  • Standard Shipping (Australia-wide): Flat rate of $15, with an estimated delivery time of 2-5 business days.
  • Express Shipping (Australia-wide): Flat rate of $20, with an estimated delivery time of 1-2 business days.
  • Local Delivery (Greater Shepparton Area): Same-day delivery is available. Free delivery is offered on orders over $50.

Carriers

  • Greater Shepparton Area: Towndrop for same-day local deliveries.
  • Australia-wide: AusPost for both standard and express deliveries.

Order Tracking

Tracking is available for all orders except local deliveries within the Greater Shepparton area.

Lost, Delayed, or Damaged Packages

  • Lost Packages: If your package is lost, we will provide a brand new replacement item at no additional cost.
  • Delayed Packages: We do not offer compensation for delayed deliveries.
  • Damaged Packages: If your package arrives damaged, we may offer credit or a replacement item. Customers are required to return the damaged item before a replacement is processed.